Terms of service
1. Welcome to BitTrit These Terms of Service ("Agreement") govern the use of the website https://www.BitTrit.com and the related mobile applications and services (collectively, “BitTrit”).HODLER P.C, a Greek private company with business ID 166546201000 (the “Company” or “us” or “we” or “ours”) offers BitTrit to individual users ("you" or “user”).
2. Acceptance of the Terms
Before using BitTrit, you must first agree to these Terms of Service, the Privacy Policy and the AML Policy. By accessing or using BitTrit, you confirm that you agree to these Terms of Service, Privacy and AML Policies. You affirm that you have the right, power, capacity and authority to lawfully enter into this Agreement.
3. Change of Terms
We have the right to make modifications and revisions to the terms of this Agreement at our sole discretion, to reflect changes in technology, standards, legislation, administrative or business practices, or the cost structure for providing BitTrit.
It is your responsibility to check our website periodically for changes. You will be deemed to have accepted all modifications and revisions by continuing to use BitTrit. If you do not agree to the changes, you can terminate this Agreement at any time by concluding any outstanding trades and other obligations, withdrawing any remaining balances and closing down your account.
We may transfer or assign any of our rights and obligations arising under this Agreement to any party at any time, but this will not affect your rights or our obligations under this Agreement. You may not, however, transfer or assign any of your rights or obligations under this Agreement to any other party.
3.1. Entire Agreement
This Agreement, the Privacy Policy and AML Policy (collectively "Policies") contain the entire agreement and understanding between you and the Company in respect of all matters referred to herein and supersede any prior written or oral agreement relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of this Agreement. You confirm that, in agreeing to accept this Agreement, you have not relied on any representation that is not expressly included herein. However, nothing in this Agreement purports to exclude liability for any fraudulent statement or act.
The Policies are written in English. If the Policies are translated into another language, the English version shall prevail.
3.2. Severability
If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions of the Agreement.
3.3. Governing Law
This Agreement and any dispute between you and the Company arising out of or in connection with this Agreement shall be governed in all respects by the laws of Greece, without regard to their choice-of-law provisions. Except as provided in applicable consumer protection laws, all disputes, claims and proceedings shall be resolved in the first instance by the district court of Athens, Greece. Our failure to enforce any right or provision in this Agreement will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise permitted under law.
4. Privacy Policy & Security
We undertake reasonable measures to ensure the protection of your personal information. However, it is not possible to guarantee the absolute security of any data transmitted online. By providing information and engaging in online transactions over the Internet, you acknowledge and accept the inherent security risks associated with such actions, and you agree that we shall not be held responsible for any security breaches, unless our negligence has caused the breach. Please refer to our official privacy statement at https://bitvBitTritalve.com/privacy for further information.
5. User Account
To access and use BitTrit, it is necessary to complete a registration process and create a user account. All information provided during registration must be truthful, accurate, and complete. If we determine that any information provided is false, inaccurate, or incomplete, we reserve the right to deny access to the site or any of its resources, and to terminate or suspend your account.
Individuals are limited to one account at any given time. Accounts may not be created on behalf of anyone other than the account holder, and it is strictly prohibited to sell, borrow, share, or otherwise provide account access information to any individual other than the account holder.
BitTrit is not intended for use by minors, and you affirm that you are at least eighteen (18) years old, or of legal age in your jurisdiction if that age is higher than eighteen (18) years old, by creating an account.
5.1 Account Permitted Use
In order to maintain the integrity of BitTrit, it is strictly prohibited to use your account as an intermediary or broker for any individual or entity. As the account holder, you are solely responsible for maintaining adequate security and control of your username, password, authentication code, or any other code or credential that you use to access the Services. Any misleading or fraudulent information provided in connection with your account, including the use of a non-personal phone number, falsified reputation information, misrepresentation of your country of origin, or submission of fraudulent identification documents is strictly prohibited and will result in the termination or suspension of your account. You reserve the right to delete your account and terminate this Agreement at any time, but remain accountable for all obligations that have arisen prior to termination.
By registering and using BitTrit, you assert and guarantee that you are in conformity with all applicable federal and state laws and regulations governing Money Service Businesses, Cryptoasset Businesses, Virtual Asset Service Providers, or similar applicable regulations in the jurisdiction where you are located.
5.2 Account Verification
In order to ensure compliance with legal requirements and to guarantee the safety of all users, it may be necessary for us to request identity verification before granting access to BitTrit. Verification may be required when creating offers, reaching certain trade volume thresholds, during trade disputes, fraud investigations and to confirm account ownership. Additionally, to fully utilize our Custodial Wallet Service, verification will be mandatory.
As part of our identity verification process, we will request your full name and documentation or photographs that confirm your identity (such as a valid ID and a selfie).
In some cases, we may require enhanced identity verification, particularly if there are regulatory or legal requirements that mandate such measures. This may include the need to verify details or sources of funds related to payments made or received during trades on our platform and/or deposits and/or withdrawals.
Please refer to our AML Policy for detailed information regarding our Account Verification process and our Levels of Due Diligence and K.Y.C Procedure. By using our platform, you agree to abide by our AML Policy.
5.3 Limitation, Suspension, and Termination of Your User Account
From time to time, we may need to limit, suspend, or terminate user accounts for various reasons. In the event of account limitations, users may temporarily or permanently lose access to certain parts of our Services. In the case of account suspensions, users will lose temporary access to most parts of our Services. In the event of account termination, users will permanently lose access to all of our Services.
In the event of a limitation, suspension, or termination of a user account, access to and the withdrawal of cryptocurrencies in the user's wallet may be delayed or denied. If cryptocurrency transactions are made to wallet addresses associated with a terminated or deleted account after the termination or deletion, we have no obligation to return the cryptocurrencies, and the user agrees that they become the property of the Company.
We reserve the right to limit, suspend, or terminate user accounts or access to BitTrit if there are reasonable grounds to believe that the user has violated our Terms of Service, applicable laws or regulations, or if we suspect that any content or material submitted or shared by the user in or through BitTrit violates these Terms of Service or applicable laws or regulations or third-party rights.
We may also limit, suspend, or terminate user accounts if we suspect that the user is engaged in fraudulent activity, money laundering, terrorist financing, or other financial crimes. If we cannot verify a user's identity or believe that the user has supplied false, misleading, or deceptive information in connection with their registration, identity verification, trades, or any other use of BitTrit, either to us or to another user, we may limit, suspend, or terminate the user's account.
We may also limit, suspend, or terminate user accounts or access to BitTrit if we are required to do so under any applicable law, regulation, or an order issued by an authority or court. If a user engages in any behaviour that libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening, or offensive, we may limit, suspend, or terminate their account.
If a user uses BitTrit in a manner that may cause interruption or damage, or if they attempt to bypass or break any security mechanism of BitTrit, or if we believe in good faith that such action is reasonably necessary to protect the security of BitTrit, property, or brand, or the security, property, and rights of our users or those of third parties, we may limit, suspend, or terminate their account. If a user attempts any unauthorized access to user accounts or any part or component of BitTrit, we may limit, suspend, or terminate their account. We will give notice to users of any limitation, suspension, or termination of their account, but we may, if it is reasonable to do so (for example, we consider it advisable for security reasons), limit, suspend, or terminate their account without prior notice to them. Users acknowledge that our decision to limit, suspend, or terminate their account may be based on confidential criteria that are essential to our risk management and security protocols. We are under no obligation to disclose the details of our risk management and security procedures to users unless otherwise provided by the Privacy Policy. In the event that we limit, suspend, or terminate a user's account, we will lift the suspension as soon as possible once the reasons for the suspension or termination no longer exist.
6. Cryptocurrency Trading
Cryptocurrency trades ("Trades") for buying or selling cryptocurrencies are initiated by responding with a trade request to Offers created by other users. By submitting a trade request, you are making a legally binding offer and agreeing to be bound by the terms and conditions of the trade, such as exchange rate, payment window, crypto amount, and terms of payment, as determined by the advertiser to whom you are sending the trade request. When submitting the trade request you have to accept any freeform terms and conditions set out by the advertiser in the “Description” field of the Offers page. The terms and conditions of the trade must comply with the terms of this Agreement, and in case of any discrepancy, the terms of this Agreement will take precedence.
6.1 Terms of Trading
Once cryptocurrency is transferred into escrow, the trade must proceed according to the terms agreed upon by both the buyer and the seller.
Typically, this entails the buyer transferring the agreed-upon local currency payment to the seller via an approved payment method. Once the local currency payment has been received in full and cleared funds, the cryptocurrency held in escrow must be released.
If the buyer fails to make the payment within a specified timeframe (the “Payment Window”), the seller may cancel the escrow.
When selling cryptocurrency, it is your responsibility to confirm that you have received payment for the full amount, that the payment was not made by a third party to the trade without authorization, and that it was made according to your instructions given to the buyer. Once the escrow is released and the trade is completed, it is not possible to cancel, reverse, dispute, recover, or return the cryptocurrency.
Buyers must send payments from the same account or entity that holds the account or company account unless authorized by the payee. Receiving, making, providing, or attempting to receive, make or provide payments to or from third parties is prohibited and considered a violation of this Agreement unless authorized by the third party.
Asking for payment without escrowing the crypto funds, and requesting payment outside of the BitTrit marketplace is strictly prohibited and may result in a permanent account ban.
6.2 Disputing Trades
When a buyer and a seller are in disagreement over a trade, either party or the Company can start a dispute ("disputed trade” or "dispute") to initiate a mediation process on the cryptocurrency held in escrow. Disputed trades are reviewed and resolved by the Company’s support staff.
Disputes can only be started on trades that are open and marked as paid by the buyer but not yet released by the seller. Trades that are not marked as paid by the buyer, have been released by the seller, or already disputed and resolved are considered completed and cannot be disputed, reversed, altered or refunded. Our support has the right to re-open trades when the payment has been made but the trade has been cancelled.
The Company does not become a guarantor of any party’s performance of a trade. Therefore, although the Company helps in resolving disputes, you assume the risk that any party with whom you trade (“counterparty”) fails to perform in accordance with your agreement with the counterparty. By using BitTrit, you release us from any liability arising out of or related to a counterparty’s failure to perform as agreed.
6.2.1 Unresponsiveness
You must be able to provide a response to a request by our support in a disputed trade within twenty-four (24) hours or you may be deemed as unresponsive and the dispute may be resolved against you for this reason alone.
6.2.2 Dispute review
During a dispute review we may give you instructions that you are required to follow. The instructions given to you may require you to provide proof of payment, proof that you have or have not received payment (e.g. bank transaction history), additional ID verification, photo; audio; or video evidence (i.e Full Screen Recording), or any other documents deemed relevant. Failure to follow the instructions may lead to the dispute being resolved against you.
6.2.3 Dispute resolution criteria
In the event of a disputed trade, our support shall typically resolve the dispute by transferring the escrowed cryptocurrency to either the buyer or the seller, once the dispute resolution criteria have been satisfied.
However, in rare instances where neither party has fulfilled the criteria, or it is unclear or impossible to determine which party has done so, we may, at our discretion, resolve the dispute by dividing the escrowed cryptocurrency between the buyer and the seller, either equally or unequally.
We may resolve a disputed trade in favour of a buyer when one of the following criteria has been met:
The buyer has made the payment in accordance with the instructions provided by the seller in the trade chat, advertisement terms of trade, or advertisement payment details, and has provided sufficient evidence that the payment was made according to these instructions. The seller has become unresponsive. We may resolve a disputed trade in favour of a seller when one of the following criteria has been met:
The buyer has not provided payment or has not provided full payment. The payment made by the buyer has been held/frozen/stopped by the payment provider.
The buyer has not provided payment in accordance with the instructions provided to them by the seller in the trade chat, advertisement terms of trade, or advertisement payment details. The payment is made by an unauthorized third party to the trade. The buyer is not responding. If the buyer or seller of a disputed trade provides fraudulent information or documents, makes false claims, or otherwise tries to force a certain outcome of a disputed trade, the dispute may be immediately resolved against the user.
In the case of disputed trades, it is not permitted to obstruct dispute resolution by being unresponsive in the disputed trade chat or by providing false or incomplete evidence. As each opened trade is a new agreement, only the information and evidence provided through the new trade chat created are valid for that agreement. Therefore, receipts and payment details sent through other channels or previous trade chats may not be acceptable as proof of trade in the case of a dispute. Each user must become familiar with the terms of service of the payment method provider and cooperate with dispute resolution as requested. Our dispute moderators do not contact external parties on behalf of users.
6.2.4 Limitation of Liability regarding dispute resolution
You acknowledge that dispute resolution is a service provided by us, which will be conducted in accordance with the terms of this Agreement. You agree and accept that we are not responsible for the outcome of the dispute resolution process, and in any event, our liability for dispute resolution is limited to the amount of the fee payable to us.
If an incorrect dispute resolution is made and corrected in accordance with the terms of this Agreement, we assume no liability for any damage, loss, cost or inconvenience
If you have a dispute with one or more users of our Services, you release the Company, its affiliates, and service providers, and each of their respective officers, directors, employees, agents, and representatives, from any and all claims, demands, and damages of every kind and nature arising out of or in any way connected with such disputes. You agree to indemnify and hold the Company, its affiliates, and each of their respective officers, directors, employees, agents, and representatives, harmless from any claim or demand, including attorneys’ fees and any fines, fees, or penalties imposed by any regulatory authority, arising out of or related to your breach of this Agreement or your violation of any law, rule, or regulation, or the rights of any third party.
6.3 Communications between users
All communication between buyers and sellers must take place through BitTrit. Users are responsible for maintaining adequate records of communications, transaction details, and financial history as required by applicable laws in their jurisdiction. Users must not engage in offensive, abusive, unlawful, defamatory, indecent, or inappropriate communication with other users. Users acknowledge that communications on BitTrit are not considered private, and that the Company is a party to such communications. The Company may access and process such communications in accordance with the Privacy Policy. Communications that have not occurred on BitTrit or that have been hidden, encrypted, or otherwise obstructed from view will not be considered during dispute review and resolution. In such circumstances, we may be unable to proceed with dispute resolution.
6.4 Risky Payment Methods
We offer multiple payment methods on BitTrit for your convenience. However, please note that each payment method comes with its own level of risk, and you are solely responsible for assessing which method suits you best. Before using any payment method, you should conduct appropriate research and risk management to ensure that you fully understand the associated risks. The Company will not be held liable for any chargeback or unauthorized refund claimed by a user, and you assume all risk associated with your choice of payment method.
6.5 No Guarantee
The Company does not guarantee that you will be able to sell or buy cryptocurrencies on BitTrit nor that a trade will be successfully completed. The act of buying or selling cryptocurrencies via BitTrit does not guarantee that you will be able to buy or sell cryptocurrencies at a later time.
7. Trade Offers (Listings)
Users of the BitTrit may post offers to buy or sell cryptocurrencies (“Offers”) using their preferred payment method. Offers on the marketplace are made publicly available and can be viewed by anyone who accesses the website.
When Offers are enabled, users are required to be active and available to respond to trades initiated from these Offers. All information and payment details provided in Offers and trades must be accurate and up to date at all times. Failure to provide correct and current payment details may result in disputes being resolved against the user. Refusal to complete trades or provide payment details for trades initiated from Offers is a breach of this agreement.
The price or price equation specified in the advertisement details must include all fees that the advertiser requires the buyer to pay. Once a trade has been initiated, the price is locked and cannot be changed, nor can additional fees be added without the consent of both parties involved in the trade.
Advertisers are prohibited from using Offer pricing to manipulate the market, such as attempting to force prices up or down, or setting abusive margins in pricing equations to deceive users. Acceptable pricing margins must consider the ongoing practices of the targeted regional market.
Misleading or incorrect information cannot be provided through Offers and trade chats, and excessive trade requirements, such as unreasonable and risky verification requirements (e.g., images of bank cards displaying numbers or photo of ID), are not allowed.
8. Fees and Pricing
You agree to pay the fees and charges for the use of BitTrit according to the price list which is available on our site. Such fees may include fees for incoming and outgoing transactions and percentage based fees for trades completed.
Unless otherwise specified, you accept that fees are automatically deducted from your BitTrit wallet balance or deposit at the time when the service is rendered or completed.
We reserve the right to change the fees or the principles of pricing from time to time in accordance with the terms of this Agreement.
9. Wallet
The Company provides each User with a custodial wallet ("Wallet") that supports the following cryptocurrencies and tokens:
Bitcoin
Litecoin
Ethereum
Ripple
Shiba Inu Token
Tether Token
BitcoinCash
Dogecoin
We do not tolerate any criminal activity, and our services cannot be used for any such purposes. BitTrit must not be used for sending or receiving funds related to money laundering, financing of terrorism, fundraising, acquisition of illicit items, or any other criminal activity.
Additionally, the Wallet must not be used for predatory practices such as ponzi schemes, scamming, hacking, or phishing. The use of the Wallet as a cryptocurrency mixer is also prohibited.
We do not guarantee that a transaction will process on the cryptocurrency network. We reserve the right to refuse to process any transaction if required by law or if we believe that the transaction is in violation of our terms and conditions.
You acknowledge that you are fully responsible for all activities that occur under your Wallet, and you accept all risks of any authorized or unauthorized access to your Wallet, to the fullest extent permitted by law.
You are solely responsible for depositing and withdrawing funds to and from the appropriate wallet using the appropriate network protocols and implementation. If you deposit or withdraw funds using the wrong network, the funds will be considered lost.
9.1 Limiting Access to Your Wallet
In certain circumstances, we may need to restrict your access to your Wallet. This restriction may prevent you from conducting transactions or initiating trades. The Company may apply this restriction specifically to your account to safeguard the funds stored in your wallet.
Examples of circumstances where we may apply this restriction include, but are not limited to: (i) if we suspect that a third party has gained unauthorized access to your account, or (ii) if we suspect that you are engaging in fraudulent or illegal activities.
We may also apply this restriction generally to all users or a subset of users during service outages or maintenance outages of the website, or other situations where we believe there is a high risk to your funds.
If we limit your access to your wallet, we aim to remove the limitation as soon as possible once the reasons for the limitation no longer exist.
We will provide you with notice of any limitation of access to your wallet. However, we may limit access to your wallet without prior notice if it is reasonable to do so, for example, if we consider it advisable for security reasons.
v Please be aware that the Company’s decision to limit access to your wallet may be based on confidential criteria that are essential to its risk management and security protocols. The Company is under no obligation to disclose the details of its risk management and security procedures to you, unless otherwise provided by the Privacy Policy.